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NBN Connection Device Required or Not ?

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Level 2

Hello,

 

I have opted for TPG for NBN broadband when I moved to my new home. TPG has shipped the Wireless router to my address, but there was no NBN Connection Device in the shipment. I have already received the following SMS.

"Action Required: Your TPG NBN service is awaiting activation. Please connect your NBN modem as soon as possible to activate"

 

However, I am not clear if I need to wait for the NBN Connection Device to arrive before connecting the TPG Wireless Router. Or is it that NBN Connection Device is not required for my address? 

 

Regards

Sijith

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 2

Ken,

 

I appreciate you helping out to resolve this issue. Thanks a lot for your support. 

 

Regards

Sijtih

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4 REPLIES 4
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Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards
Highlighted
Level 2

Thanks Ken, 

 

I have sent you a PM with the details. Looking forward to your response.

Regards

Sijith

 

Highlighted
Moderator

HI there sijith80,

 

As per PM,

 

Please let me know if you have any further questions or concerns Smiley Happy

 

 

All the best 

 

 

Kind regards 

Highlighted
Level 2

Ken,

 

I appreciate you helping out to resolve this issue. Thanks a lot for your support. 

 

Regards

Sijtih

View solution in original post