TPG Community

Get online support

NBN Bundles Phone Not Working

Highlighted
Level 1a
I've just got my NBN installed on 05/05. My internet is now working fine but phone line is not working. I've tried plugged the phone in port phone 1 and 2 on the modem and restart the modem too but no help so far. Also when plugged in, there's no light showing on both Phone 1 and 2. Please take a look to see what's going on with my phone service. If can't fix please cancel my phone service and keep the internet only, I don't want to pay for an extra service that doesn't work.

Acc number: 4437608
Username: harrybuimc123
3 REPLIES 3
Highlighted
Moderator

Hi

 

I will look into this for you and get back to you.

 

Regards,

Peter

Highlighted
Level 1a
Hi Peter,

Just tried again this morning and the phone is working now. Not sure what changed but it's all good now. Thanks.
Highlighted
Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards