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NBN Co external box

Level 2

NBN Co have installed the external box on a brick wall but it is on my neighbours' property. I asked to be consulted before the external box was installed - this did not happen.  I've been going backwards and forwards trying to get the external box relocated before completing my NBN connection to no avail.2019-06-06 NBN external.jpgNBN Co external box

3 REPLIES 3
Moderator

Hi @padraic3 ,

 

Welcome to TPG Community!

 

In order to check if the NBN Box (PCD) that is installed outside is for your service or your neighbours', you need to contact NBN Co directly to verify and for them to send a technician to move the device.

 

You may contact NBN Co. directly on 1 800 881 816 or 1 800 687 626 for faster resolution.

 

Kind regards,

BasilDV

Level 2

Hi BasilDV

 

I can verify that the PCD is installed for my property as my neighbours' have cable. I contacted NBN Co yesterday and they told me to contact TPG...

 

Thank you for your reply

 

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Moderator

Thank you @padraic3.

 

We'll arrange a call from our Service delivery team for further discussion.

 

Please shoot me a PM with your preferred time and best number to be contacted today.

 

How to send a PM? Click here.

 

Kind regards,

BasilDV