Hi @gnomeagain,
For NBN services, there are what we call Service Class types which determines the readiness of a service address. This means an address can be remotely activated as all the equipment is available; whilst some still needs a tech visit.
Please send your Customer ID or username via private message so we can locate your account and provide you with more information regarding the installation/activation of your service
Thanks!
Ahra_G
I have just received my modem to set up NBN FTTC but I have not received a NBN Connection Device. Is there meant to be one with the Modem sent by TPG? There has not been NBN connected in my apartment previously.
Regards,
Jeff B
we
