NBN Connection

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Level 1c
Hi, I am unable to connect to NBN. I have received my connection sms, followed installation instructions but am not getting a connection.
Only one steady blue light(power) and a flashing blue
And only 4 green lights on modem.
1 REPLY 1
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Moderator

Hi @Tomjukic

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : New Connection Setup Help

 

In your case, our NBN Provisioning team has booked an NBN technician, which installed the service today.

 

BasilDV