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No NCD delivered What to do now?

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Level 1a

We recieved the TPG modem but no NCD. We have the NBN FTTC connection type in our street installed and this is the first time we are trying to get NBN service through TPG. We are positive we need the NCD, can anyone advise us on how to get it as we have tried contacting tgp support online but there is no reply.