Hi @hkn, we'd like to check if you have followed the setup below:
NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide
Hi @hkn, we can see that the issue has been escalated to our Engineering Team who lodged the case to NBN Co. for further investigation.
The team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.
Should you have further queries, please let us know. Thank you.