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NBN DSL light and internet off ( HFC)

hkn
Level 2
Level 2
‎24-07-2019 01:59 PM
Just received this morning. Connected it to the nbn modem on wan port using yellow cable. Same problem.dsl and internet lights off. Wan light is green.
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Anonymous
Not applicable
‎24-07-2019 02:37 PM

Hi @hkn, we'd like to check if you have followed the setup below:

 

NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

 

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Anonymous
Not applicable
‎25-07-2019 09:26 AM

Hi @hkn, we can see that the issue has been escalated to our Engineering Team who lodged the case to NBN Co. for further investigation.

 

The team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.

 

Should you have further queries, please let us know. Thank you.

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