TPG Community

Get online support

NBN - DSL light not on and no internet

bandr2112
Level 2

Hi Team

 

I had my NBN connected on Friday however when setting up my modem the DSL light is not showing and I cant connect to the internet. Can you please see if my internet is connected

 

Thanks

Brenda

1 REPLY 1
BasilDV
Moderator

Hi @bandr2112

 

Welcome to the Community!

 

We were able to locate your account and tested the line, but was not able to detect your modem/router.

 

You may check this article that will guide you in setting up your NBN FTTN service.

You may also try all of the available wall sockets in your house for checking.

 

BasilDV