NBN - DSL light not on and no internet

[bandr2112]

Hi Team

I had my NBN connected on Friday however when setting up my modem the DSL light is not showing and I cant connect to the internet. Can you please see if my internet is connected

Thanks

Brenda

[BasilDV]

Hi @bandr2112

Welcome to the Community!

We were able to locate your account and tested the line, but was not able to detect your modem/router.

You may check this article that will guide you in setting up your NBN FTTN service.

• New Connection Setup Help

You may also try all of the available wall sockets in your house for checking.

BasilDV