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NBN FTTC modem flashing red connect light.

Peabeauadam
Level 2
A two hour wait on hold then to get told a high volume of calls and hung up on! What a pain.
I have a NDD-0300 modem that is just flashing blue connect light then red and you can hear relays clicking inside the the cycle starts again. I have tried all the documented help.
We had a hefty storm through our area but I unplugged everything before to storm was bad.

3 REPLIES 3
BasilDV
Moderator

Hi @Peabeauadam

 

We advise customers to check if their service is affected by an outage before performing any troubleshooting.

If not, please send me a PM with your TPG username or customer ID number to check on this further.

 

BasilDV

Peabeauadam
Level 2
I have followed all the trouble shooting instruction during the first two hour wait on the phone and checked to outage web site as recommended. After another hour wait this morning for a call back I finally spoke to a support member. They have done line tests and are going to escalate the issue to NBN and the engineers. So up to 24 hour wait.
BasilDV
Moderator

Thank for the update @Peabeauadam.

 

Let us know if you need further assistance.

 

BasilDV