NBN FTTC modem flashing red connect light.

[Peabeauadam]

A two hour wait on hold then to get told a high volume of calls and hung up on! What a pain.
I have a NDD-0300 modem that is just flashing blue connect light then red and you can hear relays clicking inside the the cycle starts again. I have tried all the documented help.
We had a hefty storm through our area but I unplugged everything before to storm was bad.

[BasilDV]

Hi @Peabeauadam

We advise customers to check if their service is affected by an outage before performing any troubleshooting.

• How to Check for NBN Network Outage
• TPG service status

If not, please send me a PM with your TPG username or customer ID number to check on this further.

BasilDV

[Peabeauadam]

I have followed all the trouble shooting instruction during the first two hour wait on the phone and checked to outage web site as recommended. After another hour wait this morning for a call back I finally spoke to a support member. They have done line tests and are going to escalate the issue to NBN and the engineers. So up to 24 hour wait.

[BasilDV]

Thank for the update @Peabeauadam.

Let us know if you need further assistance.

BasilDV