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NBN FTTN 50 frequent/irregular dropouts

julianlzz94
Level 2
Level 2
‎26-07-2018 02:50 PM

I have been on this plan for some time now but it's getting tough tolerating with it. The connection keeps dropping out but the timing is very irregular. Sometimes there are days when its perfect, then there are days when the dropouts happen multiple times a day. I am using the modem provided by TPG. Please help

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3 REPLIES 3
Anonymous
Not applicable
‎26-07-2018 05:49 PM

Hi @julianlzz94,

 

Welcome to the comunity!

 

I would love to help. I was able to pull up your account using your community details.


I ran initial tests and it shows a possible line issue causing dropouts on your service.

I'd like to arrange a call from one of our Technicians for further tests and investigation.

Kindly PM me your best contact number and preferred time today.

Regards,

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Anonymous
Not applicable
‎26-07-2018 09:36 PM

Hi @julianlzz94,

 

Thanks for sending me your details. I arranged one of our Technicians to call you tonight.

 

Let me know how it will go.

 

Cheers!

 

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Thea
Moderator Moderator
Moderator
‎27-07-2018 08:31 AM

Hi @julianlzz94

 

I've seen that one of our technician has been in touch yesterday and escalated your concern to the Engineering Department. 

 

Rest assured that the Engineering Team will take care and prioritize your escalated case & I made sure that their team will get in touch with you today for immediate update.

 

Kind Regards.

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