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NBN HFC with only Google Wifi

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Level 1

Hi everyone,

 

Today we had an NBN technician install HFC in our apartment. Our new black nbn HFC modem is shining solid green lights in all four dots. We have connected a Google Wifi router directly to the nbn HFC modem via the ethernet cable. We can receive a wifi signal from the Google Wifi router. However - no internet! The customer service teams at both TPG and Google have patiently walked us through entering PPPoE details, restarting the modem, restarting the router etc. etc. ... but alas I write to you now while tethering from my phone.

 

Has anyone had success connecting directly from Arris NBN modem -> Google Wifi point over TPG? If so - any tips?

 

If not, are we required to connect from Arris NBN modem -> [some cheap modem/router] -> Google Wifi point? And if so, why is that?

 

Appreciate greatly any assistance.

 

nedcpr89

 

 

4 REPLIES 4
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Moderator

Hi @nedcpr89 

 

Welcome to TPG Community!

 

The TPG NBN HFC requires a modem/router that can support VLAN setting, which your Google WiFi is lacking.

 

If you ordered the NBN service with TPG, we always provide a free NBN modem/router which will only cost you $10 for the shipping fee. This modem/router is preconfigured and can be used as the base of your connection if you are going to use your Google WiFi.

 

There's a previous discussion with this kind of case before. Please refer to this link.

 

Regards,

BasilDV

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Level 3

I have successfully setup Google Wifi with NBN HFC and the TP-Link Archer 1600V router as below:

 

In the router settings:

Advanced > Network > DSL > Add...

 

Modulation Type: VDSL

VLAN ID: Disabled

Internet Connection Type: Bridge

 

The bridge was then displayed on the Network > Interface Grouping as LAN1 port. I connected the Google WiFI to the LAN1 port on the Archer router and continued to successfuly setup the Google Wifi via the Google Home app. I then disabled the WiFi radio no the Archer modem and all is working peachy (and MUCH faster than the Archer!)

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Level 1b

Hi there.

I have the same problem, but unfortunately no solution. Same NBN via HFC and Archer VR1600v, wanting to use with Google Wifi Mesh setup.

 


@thunderb0ltX wrote:

I have successfully setup Google Wifi with NBN HFC and the TP-Link Archer 1600V router as below:

 

In the router settings:

Advanced > Network > DSL > Add...

 

Modulation Type: VDSL

VLAN ID: Disabled

Internet Connection Type: Bridge

 


I followed your instructions to the letter and see the attached images. I kept getting this: "Error code: 85629 This VLAN ID already exists. Please input another one." even though I hadn't enabled VLAN.

By the way, if I did enable VLAN I got the same error.

I've read somewhere else you need to delete the other internet connections but I'm reluctant to do so - seems like a good way to brick the router.

Any suggestions?

Thanks,

John

 

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Level 1

I've done this and it works, however do you need to select Connect on the bridge?  Currently my Google router has a WAN IP of 192.168.x.x which is the LAN subnet on the Archer 1600V.  FYI I have a Google Nest Router and additional Access Point.