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NBN Installation ETA

Level 1a
I have received an SMS saying my installation is complete but I follow the link and its saying the installation is progressing?

Which is it?

Will I have to wait 6/7 weeks and have multiple technician visits to be told that I cant have TPG nbn at my address?

Please advise asap. I will be taking this further and/or receive a credit on my account as I am paying for a service and not receiving it.
1 REPLY 1
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Moderator

Hi @Martinkeir86,

 

Welcome to TPG Community!

 

We apologise for the inconvenience this delay is causing you.

 

We have located the account using your community details and we can see that this issue has been escalated to our Engineering Team.

 

The Team lodged the case to NBN Co. and they are now working on sending an NBN Technician.

 

We have made a follow up with our Engineering Team and advised the case engineer to contact you for updates.

 

Furthermore, we have escalated your concern to our Complaints Resolution Team and you will be contacted by a case manager to discuss this matter.