NBN - Internet and DSL light off

[Jillina]

Hi TPG team,

I received the NBN connector and TPG Modem yesterday and got a message today from TPG requiring me to connect my devices. I followed all the steps and am sure that everything was plugged in correctly. However, the internet light and DSL light on the modem is not on. I have unplugged and plugged everything in again, but the result is still the same. Tried to call the tech support team but got hung up... twice. (The voice message just said there were too many calls and asked me to call later, and then the call disconnected). It is extremely frustrating. Please help. Thank you!

[xsuberance]

These seems to be some type of outage. I have been with TPG for many years and my NBN is currently down.

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[Jillina]

I've sent you a private message with the information you required. Thanks

[RajenS]

Hi @xsuberance 

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,

Rajen

[Jillina]

@peter_k Do I need to have the modem connected while you are checking the issues? I am currently using the old ADSL since NBN is not working.

[Jillina]

@peter_k @RajenS The technicians have come to my place to fix the issue. But unfortunately, after several hours of working, they are not able to fix it. They told me that the issue is further out somewhere on the street and they don't know when this will be fixed. So I am just wondering if there is anything you guys can do as I was left without any answers. And don't really know what to do. Please help. Thanks a lot!

[RajenS]

Hi @Jillina 

Please PM me your TPG username, CID or mobile phone number so I can look at your service

[RajenS]

 Hi @Jillina 

   Looking at your account now 

Thanks 

Rajen 

[RajenS]

HI @Jillina 

   I checked with NBN,  they noted, their Fibre is damaged somewhere on the street, 

so it has been escalated to their (NBN)engineering team,(NOT TPG issue)  we will have update within three days, 

please keep used TPG ADSL internet, until NBN solve their network fault,

Thanks
Rajen