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NBN Internet connection after activation

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Level 1

Hi,

We have been advised that our NBN connection is now active however after 2 hours the internet light is still not on.

Can you help please?

1 REPLY 1
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Moderator

Hi whsmoreskills1,

 

Have you check the set up?. you need to check on NBN NTD (black box) 4 green lights before plug the TPG modem (blue port).

https://community.tpg.com.au/t5/Featured-Articles/NBN-HFC-Setup-General-Setup/ba-p/6

In case you need to set up your modem manually 

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/td-p/709

 

if you are still encountering technical difficulties, we are definitely happy to help.