NBN Internet light off

[lisaphan]

I had a technician come an hour ago and they had installed my nbn and told me to disconnect a cord in an hour.. I did so and nothings changed I still do not have internet , the power light, dsl, 2.4g,5g and wan are all on even connection box just not internet

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards