NBN NCD Delivery

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Level 1b
Hi,
We need help and cant get through to your customer service.

We are still waiting for our NCD. We have received our nbn modem 10 days ago, but are still waiting for the NCD.

We keep getting the following sms message:

"TPG Important Reminder:
Your NBN service is awaiting activation. You're required to connect your NBN modem. For instructions, visit link.tpg.com.au/EDKjOZ"

How can we complete our installation when we havent received the NCD?

Please contact us as I cant reach you.
2 REPLIES 2
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Moderator

Hi @adeleD 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @adeleD 

 

I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl