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NBN (NCD) installation on 30/04/20 but didn’t receive the modem yet

Level 1c
Hi,
My installation is scheduled on 30/04/20 at 1-5 pm but i haven’t received the modem shipment email yet, which means my modem has not been dispatched yet.
Can i please ask if it will be dispatched and delivered before 30/04 ?

Thankyou
3 REPLIES 3
Highlighted
Moderator

Hi @samisajid20 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

hI @samisajid20 

 

Your modem order is in our sytems but has not yet been shipped.

It is usually next business day for metro deliveries.

 

Regards,

David_M

Highlighted
Level 1c
Thanks for reaching out. You reckon it would be shipped before 30/04 ?
I really want the internet up and running asap

Thanks