NBN No Internet Connection

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Level 1a

Hi! My Modem has been been connected for the last week and internet light has not turned on. I called TPG 3 times in this week and was asked to send my lease agreement as there was an NBN connection to the property that was not mine that needed to be cancelled. Just enquiring how long this will take as I need to be working from home next week?

3 REPLIES 3
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Moderator

Hi @nivarrah95 

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that you've been in touch with our NBN Service delivery team.

The cancellation of the previous account is ongoing and as soon as the line becomes available, you'll be notified by your case manager via Email/SMS or phone call.

 

Thank you for your patience.

BasilDV

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Level 1a

Hi @BasilDV 

I was enquiring if there is any update on the cancellation of the previous NBN connection? I really need internet connection as soon as possible.

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Moderator

Hi @nivarrah95

 

Your case manager tried to call you today to no avail.

They've sent you an SMS with their direct number for you to call once you are available.

 

Let me know if you need further assistance.

 

BasilDV