NBN No internet

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Level 1
Hi there,

The downstream light on the NBN connection box flashes for a few moments (power light is solid green), followed by a single flash by all of the lights at once, then all lights turn off and the process repeats.

The only lights showing green on the router are Power, 2.4G, and 5G. All other router lights are off.

Tried reset, didn't change anything.
Thanks in advance for your help.
1 REPLY 1
Moderator

Hi @Natthawut, a flashing downstream light is an indication that your device is not getting a signal.

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, we recommend checking the equipment set up: NBN Fibre to the Curb (FTTC) Setup Guide

 

If the equipment is properly set up, you can proceed with the troubleshooting indicated on this link: https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc

 

In your case, your NBN FTTC service has not yet activated and this has been raised to NBN Co. to resolve your specific concern.