NBN Setup issue

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Level 1

Received the SMS notification to connect the NBN devices. But waiting after 24 hrs. nothing happened. Now the old ADSL connection is also not working. Please help

1 REPLY 1
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Moderator

Hi @brata14,

 

For new services, we recommend customers to check first if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

In your case, the installation is not yet completed, thus we'll need to coordinate the matter with NBN Co. and you will receive a call once an update is received.

 

You may reconnect the ADSL modem as it must continue to work while the NBN activation is still in progress.