Welcome to TPG Community!
We were able to locate your account using your community details.
We've run some remote test and was not able to detect any issues with the NBN network with a good sync speed.
Were you able to test the speed of both wired and wireless connections? This will help us narrow down the possible issues which affect the service.
You may also try the troubleshooting on our community links:
1. Troubleshooting a Slow Internet Connection - https://community.tpg.com.au/t5/Featured-Articles/Troubleshooting-a-Slow-Internet-Connection/ba-p/11...
2. Easy Steps to Improve Wi-Fi Connection In Your Home - https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...
If you are still receiving a slow internet speed, please shoot me a private message with the result on a WiFi and a Wired connection for us to analyze this further.