I am extremely disappointed with the service provided on my TPG installation for NBN.
I have been contacted ‘daily’ for the past 5 days informing me that my installation is scheduled for today between 1pm and 5pm and to be home and present for the installation.
Having been at home all afternoon (off work) and then for the window to pass with no update and no communication from NBN or TPG i called the TPG support line. After speaking to Caroline from the provisioning team, there was no empathy shown and was told just to ‘wait’ for the technician or a phone call after 24 hours and someone will reschedule the appointment. This is a less than satisfactory response and demonstrates no care at all for the customer given that people have to take either a full day or half day off work to attend such a long appointment time.
I was a TPG customer previously for 6 years on ADSL and had great service which helped my decision to move back to you - but this has left me questioning my decision entirely.
I would like to have one of the ‘Senior Case Managers’ be in contact with me to discuss this matter, as i am sure i am not the only customer who has been left extremely disappointed and frustrated at waiting for a technician who did not show up at all and no phone call made.
Yours sincerely
Chris H
