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Phone line and internet not working

Level 1a



I had NBN installed last week.


Since then I have been having problems with internet and phone line.


I can not make phone calls at all and no one can call me either.

Internet doesn't work either when phone stopped working.


Please fix this asap.




Hi @costashelen25, we're sorry to know that your service is not working and we'd like to help get to the bottom of this.


We were unable to locate the account using your community details. Please PM us your TPG customer ID, username and address.


To send a PM, please refer to this link: How do I private message (PM) in the community