Phone line and internet not working

[costashelen25]

Hi

I had NBN installed last week.

Since then I have been having problems with internet and phone line.

I can not make phone calls at all and no one can call me either.

Internet doesn't work either when phone stopped working.

Please fix this asap.

[Riezl]

Hi @costashelen25, we're sorry to know that your service is not working and we'd like to help get to the bottom of this.

We were unable to locate the account using your community details. Please PM us your TPG customer ID, username and address.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Shane]

Hi @costashelen25

We did an article that you may find helpful.

• NBN FTTN/FTTB Setup - General Setup
• NBN HFC Setup - General Setup
• NBN FTTP Setup - General Setup
• NBN FTTC Setup - General Setup
• NBN Fixed Wireless Setup - General Setup

Cheers!