Welcome to TPG Community!
We were able to locate your account using your community details and understand that you've contacted our Engineering team yesterday to discuss the update of the case.
The NBN technicians weren't able to attend the job due to a possible Manpower issue.
The fault within the NBN network affects multiple customers and NBN needs more time to resolve the issue.
They've advised us that their workforce will be the one to contact you to arrange an appointment for a technician visit.
Further updates will be given by your assigned Engineer once available.
I feel your pain! same thing with us except they cancelled an hour after the appointment time and have rescheduled 15 days later.
Seems like there is no control at all over the install tech's
We apologise for the inconvenience. Due to a provisioning issue, there has been a delay in activating your service on the NBN service management end. The NBN co. is rushing to roll out installations and some of our statistics reveal that they are finding it difficult to stay on top of the demand.
We've seen that you have been in contact with one of our Provisioning Case Manager earlier today and provided the case progress. A new appointment is scheduled on 14th February 2020, 7:00 AM - 12:00 PM.
We apologise for any inconvenience.
Let us know should you require further assistance.