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NBN activation and installation - please help

Level 1a



NBN has completed the install of NBN box at my premises. I have tried ringing and chatting for a long time today however no response - being a new customer I am very nervous now as one of the reason for joining TPG was it strong custmer service reviews.


Can you please urgently advise:

1) when you will you activate the service or is this something I can do?

2) will you send someone to set the modem up or is it self-install?


Please assist asap as I have old relatives who rely on internet, thanks.



Hi@singhjaspreet06 ,


Could you please send me a PM (private message) with your CID (customer identication number) or UN (Username) or your mobile phone number.


So I can look at this service for you.



To learn how to send a private message, click here.