NBN activation not happening

[sandramckenzie]

Account activated middle of last month, modem does not connect to the internet, only green light flickering is WLAN (all the time)

[BasilDV]

Hi @sandramckenzie,

I checked your account and seen that our Service delivery team was trying to contact you but you were unreachable. I can arrange a call from them, to check what happened to your NBN service as I can see that it's already installed. Please send your preferred time and best number to be contacted via private message.

We really want to help turn your experience around!

[BasilDV · Accepted solution]

Hi @sandramckenzie,

I've sent you a private message. Kindly reply to it so we can arrange a call from our service delivery team.

Cheers!