NBN activation pending

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Level 1a

I have received my NBN connection device and also the modem. I am still waiting for a message from TPG advising me to plug in my NBN FTTC equipment. I have been waiting for over a week for the activation and keep being told it will be 2-4 days - Please confirm

 

1 REPLY 1
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Moderator

Hi @hoxeam,

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link :

NBN Fibre to the Curb (FTTC) Setup Guide

 

Feel free to check Community Page for other Articles that may be useful for you.