Uni d 1 is orange

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Level 1c
I got my modem this morning .plugin since but My Uni D light is still orange and optical blinking green, I canot get on line. Please help
1 REPLY 1
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Moderator

Hi @Vee2

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/problems_connect_internet_nbn

 

In your case, it appears that your NBN service is active and working within specification.

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV