NBN activation

[KarenP1]

The activation of NBN was ordered Tuesday last week. Is there an update or prediction of connection?

[David_M]

Hi @KarenP1 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[peter_k]

Hi KarenP1

While David looks up some information for you you can also keep track of your installation progress via this link here.

Regards,

Peter

[David_M]

Hi @KarenP1 

Yes! Please use that status update tool.

Your NBN-HFC order is still progressing.

Regards,

David_M

[KarenP1]

Thanks David. We are trying to run a website design business being tethered to a mobile phone that keep dropping in and out, so it is very frustrating. Is there any way to expedite the activation? All the equipment is here ready.

[David_M]

Hi @KarenP1 

If you have a coax outlet in your house already, you can definately try setting up all the CPE.

It may just start working on its own once its switched on by NBN.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

Thanks,

[KarenP1]

Thanks David. We still don't have activation. Is there any way of knowing when it will happen? 

It was ordered on 14 April.

We are all set up but no green internet light.

[David_M]

Hi @KarenP1 

If all the lights are green on the NTd, thats is good.

If the WAN light on the modem is green, that is good too.

You may need to manually put your TPG username/password into the modem.

Please find an attached link for a guide to help you configure your modem.

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709#...

Regards,
David_M

[KarenP1]

Hi David,

All the lights are green (including on NBN box) EXCEPT the green internet light on the modem. 

This is the txt we received yesterday "Action required, your TPG NBN service is awaiting activation please reply yes when connected or no to schedule an NBN techician visit to install the equipment".

Do you know what this means? It seems as though everything has been set up, except the internet hasnt actually been connected to the line.

Can you please verify whether the line has been activated? We can see the wifi on our devices, but no data will load. 

Your prompy reply is appreciated!

Regards, Karen. 

[David_M]

Hi @KarenP1 

Leave all the cpe connected, and reply with a YES text.

This will progress the order with NBN and should get activated.

thanks,