NBN activation

[stevenshanahan1]

Hi. I received the text to connect the nbn box and modem, however at the moment the best I get on the nbn box is three lights intermittently and no internet light on the modem at all. Any ideas what the issue is given that I need to work from home at the moment so a quick response would be great. Thanks

[KarlB]

Hi @stevenshanahan1,

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @stevenshanahan1,

Your NBN order is still showing in progress. Can you please confirm your modem and NBN NCD is connected like the image below and powered on? NBN need to be able to detect your NBN NCD, please leave this connected and powered on.

Regards,

Karl

[stevenshanahan1]

Hi Karl.

Yes it’s connected in the same way as the image and has been since midday.

[KarlB]

Hi @stevenshanahan1,

Thanks for confirming your setup.

I can see your order is still showing in progress. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

Regards,

Karl