NBN active but we cant see you online

[dondee0406]

Technician came in, installed NBN box, hook up my router, and now we have connection. But i received this message from tpg that they cant see me online. An i missing something?

[BasilDV]

Hi @dondee0406

We've checked the account and can confirm that you are online.

You may disregard the message that you received as the service shows working.

Let us know if you need further assistance.

BasilDV

[ayelenagm]

Hello,

I’m getting the same email notifications as the topic starter - could you please check?

A technician came in on 3 December to install the NBN box (previous tenants must have took it with them when moving out). He plugged in the TPG modem I used previously and internet is working fine through WiFi. Installation is showing as currently in progress.

Thanks!
Yelena

[BasilDV]

Hi @ayelenagm

Welcome to the Community!

We managed to locate your account using your community details and can confirm that the service has been installed.

Please disregard the notification as the service is working within specification.

BasilDV

[ayelenagm]

Thank you!