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NBN active but we cant see you online

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Level 1c
Technician came in, installed NBN box, hook up my router, and now we have connection. But i received this message from tpg that they cant see me online. An i missing something?
1 REPLY 1
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Moderator

Hi @dondee0406

 

We've checked the account and can confirm that you are online.

You may disregard the message that you received as the service shows working.

 

Let us know if you need further assistance.

 

BasilDV