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NBN box light is flashing

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Level 3
Hi there,

.All of a sudden my NBN box only has two lights on the power and the downstream (second one) is flashing. The other two lights are both off. I was connected to the service for a week and just started to have this issue after 10pm tonight. My internet was ok before that.
Please help thanks.

Hi @Winpooh811 


Thanks for raising this with us. Your connection is currently affected by an NBN outage. NBNCo just raised a ticket pertaining to the said outage at 11:08PM AEST. It appears that this is affecting 131 customers in total. There's no additional information yet and they haven't provided an Estimated Time of Restoration (ETR) still. Nonetheless, I have this issue escalated to our Monitoring Team. Once the outage has been resolved, you will be notified via SMS.



Level 3
The internet is up again. I checked around 6am this morning. Thanks very much.

Thanks for the update @Winpooh811 .


We are glad that the outage has been fixed and your service is back to normal.


Should you require further assistance, please let us know.