NBN connected but the TPG cant activate account ?.

[jackyjoy123]

Hello,

Our Business switched to NBN over a week ago. NBN co connected the line.

I plugged the modem in and the WAN light comes on with DLS synchronisation – no internet.

Went through the troubleshooting with TPG on the phone.

TPG confirmed that the login details are correct and the line is working – but TPG is not accepting the account. We have lodged and intervention request with out technical team, please wait 24 hours...

https://creditcardsupportx.com/qvc-credit-card
https://creditcardsupportx.com/sams-club-credit-card
https://creditcardsupportx.com/cabelas-credit-card

Have called TPG 6 times now, on 6 different days, over 2 weeks + emailed several times to several different addresses.

Almost 2 weeks later and still not working And just spent another hour on the phone going through the same troubleshooting steps.
- does your modem have WAN light – yes
- does the modem have Internet light – no
- Can you reset the modem – ok
- We can see the DSL synchronisation – I know
- But your account is not connecting – I know
- let us reset the connection remotely – Ok
- Is there any internet now – no
- I need to speak to our technical team, please hold......
- We have lodged and intervention request with out technical team, please wait 24 hours

thanks

jackyjoy

thanks my issue has been fixed.

[Anonymous]

Hi @jackyjoy123 , please end us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community