NBN connection box

[btcedwick1985]

Hi,

I have received my modem but no nbn connection box. Will this be sent separately?

I’m asking because my property has had nbn connected before with last owners. However, there is no nbn connection box here.

Lastly, is my nbn active? I received a message with a video link to install but was not sure if this meant it is active.

Regards
Blake

[Riezl]

Hi @btcedwick1985 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community