Hi @Rimplenegi ,
We're sad to know that you're having issues with the service. We did an article that you may find helpful.
This will guide you on how to perform basic troubleshooting steps on how to fix 'No connection' issue.
See link below.
In the event that the issue still persist, feel free to drop me your account details (Username/Customer ID together with the address on file).
Hi we got connected to nbn yesterday but the internet is not working