NBN connection does not work

[leizhang1969]

Hi TPG

My NBN not work for 2 days. Tried switched on and off a few times. Wifi symbol is shown but no internet. Can someone help?

Regards

Lei 

[BasilDV]

Hi @leizhang1969 

Welcome to the Community!

We were able to locate multiple account under your community details.

Please send me a PM with the account details (TPG username or customer ID number) of the service that is in question.

How do I private message (PM) in the community

You may also check if your service is affected by an outage. Refer to this article: How to Check for NBN Network Outage

BasilDV