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NBN connection does not work

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Level 1a

Hi TPG

My NBN not work for 2 days. Tried switched on and off a few times. Wifi symbol is shown but no internet. Can someone help?

Regards

Lei 

1 REPLY 1
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Moderator

Hi @leizhang1969 

 

Welcome to the Community!

 

We were able to locate multiple account under your community details.

Please send me a PM with the account details (TPG username or customer ID number) of the service that is in question.

 

How do I private message (PM) in the community

 

You may also check if your service is affected by an outage. Refer to this article: How to Check for NBN Network Outage

 

BasilDV