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NBN connection- reschedule due to NBN technician did not turn up

Level 2

My NBN installation appointment was schedulled on 11/1 1-5 pm, I have been home waiting and waiting , no one showed up , no phone calls and no text messages. I rang TPG and all you can do was reschedulle the appointment. But the next available appointment is 23/2, this is a month later and that was beyond ridiculous.

I started my application on end of December last year, it's not my fault that the technician did not showed up , you should have sent someone over soon. I rang again and again and all the response I got was " I've escalated , blah blah blah," " There is nothing I can do...". This is really frustrating, I really need internet conncetion in order to get my baby camera works to monitor my baby, please help.


Hi @apple32560 


Welcome to the Community!


We tried to search for your account using your community details to no avail.

We'd like to have a better understanding of the situation and see what we can do to expedite the installation schedule of your service.


Please send me a PM with your TPG username or customer ID number to assist you accordingly.