NBN connector device?

[jsakernel]

How do I get an NBN connector device?

[Riezl]

Hi @jsakernel , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[jsakernel]

Im moving to an address which has FTTC.....there is no NBN connector device, how do I get one ?

[Ahra_G]

Hi @jsakernel,

We were able to locate your account using your community details.

Your address was tagged as Service class 34, which means that the wall plate and NBN NCD box is in place. The NBN NCD should not be taken or sold as it is nbn™ property. 

If the NCD box is missing, we will raise this with our Provisioning Team which will then be raised to NBN Co. A Case Manager will be in touch with you within 24 to 48 hours as soon as an update becomes available. 

We apologise for the inconvenience. 

Regards,
Ahra_G