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NBN dropout every single night

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Level 2

The network literally drops out around 2000/2100/2300 every single night. Sometimes it only drops out once while sometimes it could drop out for multiple occasions Tried calling in for the past few weeks but you just keep saying there was nothing wrong from your end. 

The network was perfectly fine before night so it is definitely not my modem or whatever internal setting's problem. 

3 REPLIES 3
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Level 5

Welcome to the NBN Smiley Happy

Would suggest adding your state, suburb and postcode to highlight your issue Smiley Happy

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Level 2
In Ashfield 2231 NSW
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Moderator

Hi @david1956,

 

Thanks for raising this to us, send me your account details (Username/Customer ID) and we'll proceed with immediate investigation.

 

For reference: How do I private message (PM) in the community

 

Regards,

 

 

The network literally drops out around 2000/2100/2300 every single night. Sometimes it only drops out once while sometimes it could drop out for multiple occasions Tried calling in for the past few weeks but you just keep saying there was nothing wrong from your end. 

The network was perfectly fine before night so it is definitely not my modem or whatever internal setting's problem.