NBN installation Dsl light and internet light are off

[Khen]

I just got the NBN connection device and the tpg modem, Ifollowed the guide for installation but it does not work. Dsl on the nbn device is off and no internet light also

[BasilDV]

Hi @Khen 

Welcome to TPG Community!

We tried to locate your account using your community details to no avail.

We'd like to look into it to understand the situation and have this resolved as soon as possible. Please PM me with your TPG username or customer ID number to assist you accordingly.

How do I private message (PM) in the community

BasilDV