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NBN installation Dsl light and internet light are off

Khen
Level 2
I just got the NBN connection device and the tpg modem, Ifollowed the guide for installation but it does not work. Dsl on the nbn device is off and no internet light also
1 REPLY 1
BasilDV
Moderator

Hi @Khen 

 

Welcome to TPG Community!

 

We tried to locate your account using your community details to no avail.

 

We'd like to look into it to understand the situation and have this resolved as soon as possible. Please PM me with your TPG username or customer ID number to assist you accordingly.

 

How do I private message (PM) in the community

 

BasilDV