TPG Community

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NBN installation keep wasting my time

Level 1

TPG made an appointment to my at 15/11/2018 1-5pm. So I asked a leave and wait at home. But they didn't come at all. I called TPG twice between 4-5pm and both answers are "please be patient."  Then did not attend eventually. now They send me messages said they rescheduled to 22/11/2018. I don't have leaves any more and they don't even care to explain or apologise. I am so pissed off. Waste my time and arrogant. 

1 REPLY 1
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Moderator

Hi @10anzacst,

 

Welcome to TPG Community!

 

We are sorry to know that you're having issues with the NBN install and we apologise for the inconvenience this is causing you.

 

We have located the account using your community details and we have escalated your concerns to our Provisioning Team.

 

One of our provisioning case managers will be in touch within the day to discuss the status of the service installation.

 

Should you have a preferred contact number and most convenient time to receive a call for updates, please send it via private message. Thank you.