Welcome to the community!
I went ahead and tried to use your Community Details to pull up the account and I got a match.
I can see that the assigned Case Manager for the installation of your service tried to call you last monday (4th of June) to provide you updates but no avail.
I don’t have any further updates differing from the installation progress.
I'd like to arrange another call from our Provisioning Team for the updates. Kindly PM me your best contact number and preferred time.
Hi @manuelsteiner, we can see that our Provisioning Team has been in touch and discussed the concerns raised.
The case manager is closely monitoring the account and will be in touch as soon as a new update is received from NBN Co.
Should you have further queries, feel free to drop us a message. Thank you.
Hi @manuelsteiner, we can see that the installation has been completed and the service has been activated.
We've checked the status of your connection and it's working for more than a day now.
Should there be any issues, feel free to drop us a message. Cheers!