My apologies that you haven't received any update yet pertaining to the NBN installation. I can see that the order was indeed placed on October 12 and that a modem has been sent. I'm coordinating this case with our Change of Plan Team to see why the order is not progressing and to find a way to get the installation rolling.
We'll let you know once we have additional information.
I have been monitoring your case and have been coordinating with the relevant teams to ensure that your order progresses. My apologies for the wait, but were able to make the adjustments and get the order to commence. Please refer to the email sent yesterday regarding the installation date.
Feel free to reach out to us if you need further assistance or if you have other concerns.