Welcome to the Community!
We were able to locate your account using your community details and understand that you've been in touch with our Provisioning team.
Your new address is under the NBN FTTC technology, which the NBN NTD box (ARRIS) that you've brought from your old address will not work as it is not compatible.
A new NBN NCD box has been requested and will be shipped to you in order to activate the service.
Further updates will be given by your case manager as soon as it becomes available.
Let us know if you need further assistance.